Shipping & Returns
Delivery Policy
All goods are normally shipped next day or the day after, depending on the time ordered.
We use Fedex and Royal Mail.
Our shipping prices are for UK mainland only, certain areas of Scotland will be charged at a higher rate as will any other destination, oustside the UK.
Returns
Any goods found to be faulty within 7 days of purchase will be eligible for either a full refund or exchange.
Goods will either be replaced or fixed on any faulty goods within the warranty period (warranty period varies for different machines).
In the event of a customer purchasing an item mistakenly and through no fault of Snowycones Ltd, we will be pleased to replace or refund the item provided that the original item is returned unused and in saleable condition within 7 days, subject to a 20% restocking charge fee. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an order is returned, we reserve the right to retain the cost of the outward carriage. We regret that postage/packaging/insurance costs are non refundable, unless goods received are faulty or received in error.
This does not affect your statutory rights as a consumer.
Within 7 days of purchasing a machine from us, if you find the same make and model of machine advertised in the media or in a brochure at a lower price and available for immediate UK delivery, we will refund the difference.
General
These Terms & Conditions of Use are governed by the law of England and Wales and you and we agree to use a court in the administrative district of Gwent if there is any dispute between us.
If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.
Use of the website is at your own risk. We take no responsibility for any loss or damage suffered as a result of use of the website (e.g. loss of profit), even if we could have foreseen the loss, or the possibility of it was brought to our attention.
We reserve the right to amend or change these terms and conditions at any time.
